FAQ

What products do you sell at D Street Board Room?
We offer a variety of high-quality surfboards, surf gear, and accessories to enhance your surfing experience.
Do you carry boards for beginners?
Yes, we stock surfboards suitable for all skill levels, including beginner-friendly options.
Where is D Street Board Room located?
We’re conveniently located in Encinitas, CA—stop by to check out our selection!
Do you offer surfboard rentals?
Currently, we do not offer rentals. However, we have a range of boards for purchase at competitive prices.
What surf brands do you carry?
Our inventory features boards and gear from top-quality brands as well as locally shaped surfboards.
Do you provide surfing lessons or referrals?
While we don’t offer lessons, we can recommend trusted local instructors to help you get started.
Can I get advice on choosing the right surfboard?
Absolutely! Our knowledgeable team is here to help you select the perfect board for your needs, experience level, and local surf conditions.
What are your store hours?
Our store is open Mon-Fri 9AM-5PM. Feel free to visit us during these times to browse our collection or ask any questions.
Do you ship surfboards and gear?
We offer shipping for most items, not including surfboards. Surfboards require special handling, so please contact us for possible shipping rates and details.

What is your return policy?
We accept returns within 30 days of purchase if the item is unused, in its original packaging, and accompanied by proof of purchase.
Are custom or personalized items eligible for return?
Custom surfboards, personalized items, and final sale items cannot be returned or refunded unless they arrive damaged or defective.
Can I return an item purchased in-store?
Yes, bring the item and your receipt to our Encinitas location within 30 days for a refund or exchange.
Who pays for return shipping?
Customers are responsible for return shipping costs for online orders.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
What should I do if my item arrives damaged?
If your item is damaged, email us at returns@dstreetboardroom.com within 48 hours with photos of the damage, and we’ll replace it or issue a refund.
Can I exchange an item instead of returning it?
Yes, exchanges are available for eligible items. Contact us at louis@dstreetboardroom.com or visit our store for assistance.
Are gift cards refundable?
Gift cards are non-refundable but can be exchanged for store credit.

Do you offer custom surfboards?
At this time, we do not offer custom surfboards. However, we have a curated selection of high-quality boards to suit your style and needs.
Do you provide surfboard repair services?
While we don’t repair boards in-house, we can connect you with trusted local repair experts.
What size surfboard should I buy?
The right surfboard depends on your skill level, height, weight, and the type of waves you want to ride. Visit our shop or contact us for personalized advice.