How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Refund Policy

D Street Board Room Return Policy

Our Promise to You

We want you to ride the waves with confidence! If you’re not 100% satisfied with your purchase, our hassle-free return process ensures you’re covered.

Eligibility for Returns

Timeframe: Returns are accepted within 30 days of the purchase date.
Condition: Items must be unused, in their original packaging, and include proof of purchase (receipt or order number).
Exceptions: Custom surfboards, personalized items, and final sale items cannot be returned or refunded unless they arrive damaged or defective.

Refund Options

Refunds will be issued to the original payment method.
Gift cards are non-refundable but can be exchanged for store credit.

Steps to Return an Item

Submit a Request: Start your return by emailing us at returns@dstreetboardroom.com with your order number and reason for the return.
Prepare the Item: Pack the item securely in its original packaging.
Shipping:

For online orders: Customers are responsible for return shipping costs.
For in-store purchases: Bring your item to our Encinitas store for a quick refund or exchange.

Processing Time: Refunds will be processed within 5–7 business days after the item is received and inspected.

Damaged or Defective Items

If your item arrives damaged, please contact us at louis@dstreetboardroom.com within 48 hours with photos of the damage. We’ll replace it or issue a full refund.