Refund Policy
D Street Board Room Return Policy
Our Promise to You
We want you to ride the waves with confidence! If you’re not 100% satisfied with your purchase, our hassle-free return process ensures you’re covered.
Eligibility for Returns
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Timeframe: Returns are accepted within 30 days of the purchase date.
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Condition: Items must be unused, in their original packaging, and include proof of purchase (receipt or order number).
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Exceptions: Custom surfboards, personalized items, and final sale items cannot be returned or refunded unless they arrive damaged or defective.
Refund Options
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Refunds will be issued to the original payment method.
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Gift cards are non-refundable but can be exchanged for store credit.
Steps to Return an Item
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Submit a Request: Start your return by emailing us at returns@dstreetboardroom.com with your order number and reason for the return.
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Prepare the Item: Pack the item securely in its original packaging.
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Shipping:
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For online orders: Customers are responsible for return shipping costs.
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For in-store purchases: Bring your item to our Encinitas store for a quick refund or exchange.
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Processing Time: Refunds will be processed within 5–7 business days after the item is received and inspected.
Damaged or Defective Items
If your item arrives damaged, please contact us at louis@dstreetboardroom.com within 48 hours with photos of the damage. We’ll replace it or issue a full refund.
Contact Us
For questions about our return policy, email us at info@dstreetboardroom.com or call (858) 602-2206