Customer Service
Customer Service – We're Here to Help!
At D Street Board Room, your satisfaction is our top priority. Whether you’re browsing for the perfect surfboard, need advice on gear, or have questions about your order, we’re here to make your experience as smooth as possible. Below, you’ll find answers to common questions and information on how to get in touch with us.
Contact Us
We’d love to hear from you! If you have any questions or concerns, feel free to reach out:
- Phone: (858) 602-2206
- Email: louis@dstreetboardroom.com
- Address: Encinitas
- Hours: Monday - Friday 9AM-5PM
Stop by our shop in Encinitas! We’re always happy to chat and help you find the perfect board or gear.
Shipping & Delivery
We offer reliable shipping options for surf gear, apparel, and accessories. Due to their size and delicate nature, surfboards may require special shipping arrangements. Local pickup is always available at our Encinitas shop. Contact us for details on delivery times and costs.
Returns & Exchanges
We want you to love your purchase! If you’re not satisfied, here’s how we can help:
- Eligibility: Items must be returned within [X days] in unused condition with original packaging.
- Exclusions: Custom surfboards and sale items are not eligible for returns.
- Process: Contact us via phone or email to initiate a return or exchange.
For more details, visit our Return Policy [link].
Visit Us In-Store
If you prefer a personal touch, come see us at D Street Board Room in Encinitas. Our team is passionate about surfing and ready to answer your questions, offer advice, and guide you to the best products for your needs.
Your Surfing Journey Starts Here
At D Street Board Room, we aim to provide not just products but an amazing customer experience. Whether it’s finding the perfect surfboard, getting expert advice, or simply sharing your passion for the waves, we’re here for you every step of the way.